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Box Office Co-ordinator

Town Hall & Pittville Pump Room
Salary: £23,632 – £26,211 per annum
40 hours per week

Are you interested in great arts and culture?
Come and work for us!

We’re recruiting a Box Office Coordinator to lead our Sales and Customer Service team, and help us deliver an excellent customer experience, in a pivotal role that brings together our entertainment offer and the ticket-buying public.

Based across The Cheltenham Town Hall and Pittville Pump Room, the role facilitates all our ticket income across our Co-Promotions and Hires activities across both venues. It involves oversight of accurate transactions, reporting and accounting, and vital feedback from our customers to continue to grow and develop our programme.

You will be responsible for the smooth and efficient running of the box office on a day-to-day basis, meeting and greeting customers and answering queries, and delivering on our customer charter. You will use the ticketing system to oversee and facilitate sales, prepare customer and forecasting reports for the senior team and manage venue capacities and seating plans.

You will coordinate our ticket commission income, the customer journey from ticket purchase to event attendance, and be a vital component of the Cheltenham Town Hall and Pittville Pump Room development.

For more information and an informal chat about the role please speak to Rhys Hopkin, Events & Programme Producer on rhys.hopkin@cheltenhamtrust.org.uk or call 01242 387440.

For the job description and person specification please click here.

To apply for this vacancy please email your CV with supporting statement to: jobs@cheltenham.gov.uk using “Box Office Coordinator CT223” as your reference.

Closing date: Sunday 2nd June 2019 at 5:00pm
Interview Date: Monday 10th & Tuesday 11th June 2019

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

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